FAQs

Frequently asked questions

How can I contact Humble Haven?

Email support@humblehaven.co.uk. Please include your order number if your question relates to an order.

How long does delivery take?

Our current estimated delivery time is 2–4 weeks. Orders usually need 1–3 business days for processing before dispatch. These are estimates, not guaranteed dates, and carrier or customs delays can occur.

Where do orders ship from?

Orders currently ship from Hong Kong, so delivery may take longer than domestic UK shipping.

Can I change or cancel an order?

Please contact us as soon as possible if you need to request a change or cancellation. Orders may begin processing quickly, so we cannot guarantee a request can be made before dispatch. Your statutory consumer rights are not affected.

What if my order arrives damaged, incorrect, or does not arrive?

Email support@humblehaven.co.uk with your order number and a description of the issue. If an item arrives damaged or incorrect, photos can help us understand what happened.

How do I ask about a return or refund?

Please contact us at support@humblehaven.co.uk and we will explain the next steps. Nothing on this page limits any consumer rights that apply to your purchase.

What should I know about the kids’ U-shaped toothbrush?

Please check the selected age and colour option and read the manufacturer’s instructions before use. Use under adult supervision and continue to guide children with their brushing routine. If you are unsure whether this toothbrush is suitable for your child, ask your dentist.

Which payment methods are available?

The payment methods available for your order will be shown at checkout.